Returns & Exchanges

IN-STORE & ONLINE PURCHASES

Refunds may be granted within 30 days of purchase. After 30 days, we will exchange the item and/or issue a store credit.

Sale items and gift cards are non-refundable.

A 15% restocking fee of purchase total may be charged on all returns and any cancellations of special orders upon item inspection.

To be eligible for a return, your item must be accompanied with receipt and/or proof of purchase.  Item must be unused and in the same condition that you received it. It must also be in the original packaging. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. Used and consignment bike and parts sales are non-refundable, store credit or exchange only.

 

WARRANTY & REPLACEMENT


Some items we sell come with a limited manufacturer's warranty. If your product has a manufacturer's defect in materials or workmanship, you may contact us to have the product returned for warranty replacement or repair.

 

RETURNING PURCHASES MADE ONLINE


Please ship product to:

Advance Cyclery

118 Seeley Rd

Syracuse, NY  13224, United States

 

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • To ensure your item is returned to us; we recommend using shipping that offers a tracking number and insurance.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.